Growing your business doesn't have to be messy or complicated. This indispensable reference provides legal insider insight into how to leverage the intellectual capital of your company to generate new revenue
For leaders, managers, and HR professionals seeking fresh talent, this insightful book reveals the tremendous value of veterans--and how to leverage their untapped skills in the workplace
Waiting until the end of a project to identify “lessons learned†is too late. By that time, the project may be ready for the scrap heap. But if your projects and programs include multi-level learning, you’ll not only be fostering continuous improvements for the future, you’ll be well-equipped to reduce the risk of failure while projects are “in-flight†so…
Insiders agree: a company's most profitable growth strategy is to cultivate customer loyalty. Learn the proven anticipatory customer service approach that fosters happy customers and a healthy bottom line for your organization
Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces readers to all facets of EI and shows how e…
It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success. We succeed in business and in life when we influence how others think, feel, and act: getting them to accept our point of view, follow our lead, join our cause, feel our excitement, or buy our products and services. The act of influencing is such a part of our daily li…