Finance and Accounting for non Financial Managers

Edition

-

ISBN/ISSN

9780761214892

Collation

-

Series Title

Self-paced learning for a fast-paced world

Call Number

650 ELI f

Field tested : recruiting, managing and retaining veterans

For leaders, managers, and HR professionals seeking fresh talent, this insightful book reveals the tremendous value of veterans--and how to leverage their untapped skills in the workplace

Facilitating Project Performance Improvement: A Practical Guide to Multi-Leve…

Waiting until the end of a project to identify “lessons learned” is too late. By that time, the project may be ready for the scrap heap. But if your projects and programs include multi-level learning, you’ll not only be fostering continuous improvements for the future, you’ll be well-equipped to reduce the risk of failure while projects are “in-flight” so…

Exceptional Service

Insiders agree: a company's most profitable growth strategy is to cultivate customer loyalty. Learn the proven anticipatory customer service approach that fosters happy customers and a healthy bottom line for your organization

Emotional intelligence for sales success : connect with customers and get res…

Edition

-

ISBN/ISSN

9780814430293

Collation

xix, 204 pages ; 23 cm

Series Title

-

Call Number

658.8 COL e

Emotional Intelligence Project For Managers

Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces readers to all facets of EI and shows how e…

Element of Influence

It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success. We succeed in business and in life when we influence how others think, feel, and act: getting them to accept our point of view, follow our lead, join our cause, feel our excitement, or buy our products and services. The act of influencing is such a part of our daily li…

Efffective Succession Planning

Edition

-

ISBN/ISSN

9780814414163

Collation

-

Series Title

-

Call Number

658.4 ROT e

DO IT Marketing

As a small-business owner or solopreneur, you wear many hats-perhaps the most important of which is marketer. But these days, with so many new ways to reach customers and clients and only so much time in the day, it's hard to know where to start. Should you be using social media? Email? Blogs? Video? SEO? Small-business marketing doesn't have to be a mystery. It's just a series of simple deci…

Delivering Knock Your SOcks off Service

Edition

-

ISBN/ISSN

9780814417553

Collation

-

Series Title

-

Call Number

658.8 PER d