Emotional Intelligence Project For Managers

Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces readers to all facets of EI and shows how e…

Element of Influence

It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success. We succeed in business and in life when we influence how others think, feel, and act: getting them to accept our point of view, follow our lead, join our cause, feel our excitement, or buy our products and services. The act of influencing is such a part of our daily li…

Efffective Succession Planning

Edition

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ISBN/ISSN

9780814414163

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Series Title

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Call Number

658.4 ROT e

DO IT Marketing

As a small-business owner or solopreneur, you wear many hats-perhaps the most important of which is marketer. But these days, with so many new ways to reach customers and clients and only so much time in the day, it's hard to know where to start. Should you be using social media? Email? Blogs? Video? SEO? Small-business marketing doesn't have to be a mystery. It's just a series of simple deci…

Delivering Knock Your SOcks off Service

Edition

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ISBN/ISSN

9780814417553

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Series Title

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Call Number

658.8 PER d

Delivering Knock Your Socks Your off Service

Edition

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ISBN/ISSN

9780814417553

Collation

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Series Title

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Call Number

650 RON d

Delight your customers : 7 simple ways to raise your customer service from or…

Edition

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ISBN/ISSN

9780814432808

Collation

208 pages.

Series Title

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Call Number

658.812 STE d

Delegation & Supervision

Edition

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ISBN/ISSN

9781469027555

Collation

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Series Title

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Call Number

658.4 BRI d

Delegating for Business Sucess

Empower staff and the organization with savvy delegation skills for 21st-century success.

Customer service management training 101 quick and easy techniques that get g…

Edition

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ISBN/ISSN

9780814417164

Collation

1 online resource (ix, 214 p.) ill.

Series Title

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Call Number

658.3 REN c