APA Style

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization: Includes Training Activities and Resources. (2005). New Jersey: John Wiley & Sons, Inc.

MLA Style

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization: Includes Training Activities and Resources. . New Jersey: John Wiley & Sons, Inc, 2005. Text.