Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy
In today's highly competitive job market, companies are struggling to find the right people to fill their positions. Learn how to make great hires, realign your workforce, and get your company's profits back on track
You've dreamt of a day when all your pointless meetings were canceled--for good. Efficiency expert Martin Murphy's four collaborative models for getting things done turn that dream into reality.