Facilitating Project Performance Improvement: A Practical Guide to Multi-Leve…

Waiting until the end of a project to identify “lessons learned” is too late. By that time, the project may be ready for the scrap heap. But if your projects and programs include multi-level learning, you’ll not only be fostering continuous improvements for the future, you’ll be well-equipped to reduce the risk of failure while projects are “in-flight” so…

Exceptional Service

Insiders agree: a company's most profitable growth strategy is to cultivate customer loyalty. Learn the proven anticipatory customer service approach that fosters happy customers and a healthy bottom line for your organization

Engaging government employees motivate and inspire your people to achieve sup…

Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they're being asked to solve some of our toughest problems including unemployment, security, poverty, and education In Engaging Government Employees, Bob Lavigna gives managers the tools they need to leverage the talents of government's most important resource: its p…

Emotional intelligence for sales success : connect with customers and get res…

Edisi

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ISBN/ISSN

9780814430293

Deskripsi Fisik

xix, 204 pages ; 23 cm

Judul Seri

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No. Panggil

658.8 COL e

Emotional Intelligence Project For Managers

Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces readers to all facets of EI and shows how e…

Element of Influence

It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success. We succeed in business and in life when we influence how others think, feel, and act: getting them to accept our point of view, follow our lead, join our cause, feel our excitement, or buy our products and services. The act of influencing is such a part of our daily li…

Efffective Succession Planning

Edisi

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ISBN/ISSN

9780814414163

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

658.4 ROT e

DO IT Marketing

As a small-business owner or solopreneur, you wear many hats-perhaps the most important of which is marketer. But these days, with so many new ways to reach customers and clients and only so much time in the day, it's hard to know where to start. Should you be using social media? Email? Blogs? Video? SEO? Small-business marketing doesn't have to be a mystery. It's just a series of simple deci…

Delivering Knock Your SOcks off Service

Edisi

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ISBN/ISSN

9780814417553

Deskripsi Fisik

-

Judul Seri

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No. Panggil

658.8 PER d

Delivering Knock Your Socks Your off Service

Edisi

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ISBN/ISSN

9780814417553

Deskripsi Fisik

-

Judul Seri

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No. Panggil

650 RON d