First-level leadership : supervising in the new organization

First-level management ... it's where the most critical leadership needs must be met! Now more than ever, leadership is the determining factor in successful organizations. Building and sustaining a competitive advantage requires leadership at all levels, not just the top. First-level supervisors are in a unique position to provide this new leadership. This book has been developed for the first-…

Financial Fresh Start (Summary) : Your Five-Step Plan for Adapting and Prospe…

getAbstract Summary: Get the key points from this book in less than 10 minutes.In the aftermath of the 2008 recession, many Americans had to try to climb out of a financial hole. In her informative manual for US consumers, financial expert Shari Olefson provides useful advice on how people in financial trouble can find a fresh start. The book might benefit from stiffer proofreading in spots and…

Finance and Accounting for non Financial Managers

Edisi

-

ISBN/ISSN

9780761214892

Deskripsi Fisik

-

Judul Seri

Self-paced learning for a fast-paced world

No. Panggil

650 ELI f

Field tested : recruiting, managing and retaining veterans

For leaders, managers, and HR professionals seeking fresh talent, this insightful book reveals the tremendous value of veterans--and how to leverage their untapped skills in the workplace

Facilitating Project Performance Improvement: A Practical Guide to Multi-Leve…

Waiting until the end of a project to identify “lessons learned” is too late. By that time, the project may be ready for the scrap heap. But if your projects and programs include multi-level learning, you’ll not only be fostering continuous improvements for the future, you’ll be well-equipped to reduce the risk of failure while projects are “in-flight” so…

Exceptional Service

Insiders agree: a company's most profitable growth strategy is to cultivate customer loyalty. Learn the proven anticipatory customer service approach that fosters happy customers and a healthy bottom line for your organization

Engaging government employees motivate and inspire your people to achieve sup…

Government employees face enormous challenges today, including being stigmatized as underworked and overpaid. At the same time, they're being asked to solve some of our toughest problems including unemployment, security, poverty, and education In Engaging Government Employees, Bob Lavigna gives managers the tools they need to leverage the talents of government's most important resource: its p…

Emotional intelligence for sales success : connect with customers and get res…

Edisi

-

ISBN/ISSN

9780814430293

Deskripsi Fisik

xix, 204 pages ; 23 cm

Judul Seri

-

No. Panggil

658.8 COL e

Emotional Intelligence Project For Managers

Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces readers to all facets of EI and shows how e…

Element of Influence

It can be found in a smile, a handshake, or a friendly chat. Knowing how to influence others is a crucial element of success. We succeed in business and in life when we influence how others think, feel, and act: getting them to accept our point of view, follow our lead, join our cause, feel our excitement, or buy our products and services. The act of influencing is such a part of our daily li…