Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer…
How effective are public managers as they seek to influence how public organizations deliver policy results? In this book, two award-winning researchers develop a systematic theory on how effective public managers are in shaping policy results and test the theory with evidence from many different public organizations.
Maybe the reason so many well-intentioned management initiatives fall short is because typical "best practice" methods only help managers avoid failure, rather than produce genuinely spectacular results. This work proposes a fresh way of managing. It also presents accounts of everyday project champions who have produced breathtaking results
Build your nonprofit into a high performer with this practical approach to purpose, strategy, operations, and governance Planning is vital to achieving your nonprofit's purpose'too bad most nonprofits are strapped for time. Not anymore. Using a lightning-fast and inclusive process, Results Now puts purpose, strategy, operations, and governance into one user-friendly, comprehensive plan that you…
This work shows companies how to ensure a customer's right to privacy, and protect their businesses in the process, through technology practices and information handling. Having superior privacy policies and practices is a way for companies to gain a competitive edge in the e-commerce world
The first part reviews the applications of ICTs in machine tools and manufacturing, from a scientific and industrial point of view, and introduces the Twin-Control approach, while Part 2 discusses the development of a digital twin of machine tools. Read less
This is the fifth and revised edition of a well-received textbook that aims at bridging the gap between the engineering course of tensor algebra on the one hand and the mathematical course of classical linear algebra on the other hand.
This book is intended as a text for undergraduate and graduate courses in aerodynamics, typically offered to students of aerospace and mechanical engineering programs. It covers all aspects of aerodynamics. The book begins with a description of the standard atmosphere and basic concepts, then moves on to cover the equations and mathematical models used to describe and characterize flow fields, …
Does inventory management sometimes feel like a waste of time? Learn how to maximize your inventory management process to use it as a tool for making important business decisions.